Returns & Refunds

1.1. Definitions

The term “digital product” refers to paid digital products available from Verb Company, including one-time purchases and Verb Company digital subscriptions we may offer in the future.

1.2. About Digital Products

Verb Company reserves the right to modify the content, type and availability of any digital product at any time.

Only one person may use the user name and password associated with a digital product account.

1.3. Processing and Payment

Verb Company will process your purchase as promptly as possible. There may be a delay in the delivery of your product while payment details are verified.

We accept major credit cards. We reserve the right to reject any order or purchase at any time.

Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable.

1.4. Pricing

When you purchase a digital product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes.

Discount eligibility is determined at the time of the order. Discounts cannot be applied retroactively.

All prices are in United States Dollars, unless otherwise stated.

Verb Company reserves the right to change prices and fees at any time. We will notify you in advance if the regular rate of a product changes from what was stated at the time of your order. You will have the opportunity to accept or reject the new price from that point forward.

Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.

If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the product at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.

Additional Costs

Your payment may not include access to all digital products, and you may have to pay additional fees for full access. These additional charges will be clearly stated.

When you use your digital product, you may incur other additional charges from third party service providers, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.

If you believe someone else has used your account or you are being charged for a product you do not have, please contact our administrative services.  

1.5. Billing

When you make a one-time purchase (for example, an article or whitepaper), we will charge or debit your payment method at the time of purchase.

1.6. Unpaid Charges

If your credit card expires or your payment method is otherwise invalid, your product will not become available. You will remain responsible for all charges.

You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys’ fees, collection agency fees and any other associated costs.

1.7. Promotions

We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions cannot be combined.

You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, your product will automatically revert to the rates displayed at the time of purchase.

We will not notify you in advance that the promotion is about to end, and we will not notify you when your promotional rate has ended. To cancel and avoid being charged for any promotional subscription, you must notify us before the promotion ends.

1.8. Software Products

If you purchase a digital subscription that includes downloadable software, your download and use of that software may be subject to additional terms or end user license agreements.

1.9. Third Parties

If you have purchased your product through a third party, these Terms of Sale may not apply to you. We are not liable to you for any claims related to purchases made through third parties. Please contact the third party directly.

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2. CANCELLATION AND REFUND POLICY

2.1. Cancellation and Refunds of Digital Subscriptions

When you cancel a subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. 

Except in the case of certain promotions, you can change or cancel your digital subscription at any time by calling Verb Company at +1 954-459-3437 or emailing us here. Group Subscription billing cycles and terms of cancellations may differ and are governed by the terms set forth in the Group Subscription Purchase Order. 

Digital products sold as part of a promotion, subject to an annual commitment or as an add-on to another subscription may have different cancellation or refund policies that will be made clear at the time of purchase.

Subscription cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Changes to Content or Access

We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.

Cancellations by Us

We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

2.2. Cancellation During Promotional Periods

Certain promotions may not permit subscription cancellation during the promotional period. You agree to the cancellation and refund terms stated at the time of purchase.

2.3. Changing your Subscription

When you change your subscription, you will receive a pro-rated credit toward your new subscription.

2.4. Cancellation and Refunds of One-Time Purchases

One-time purchases cannot be canceled or refunded.

We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund. If any or all our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Grid Table 3